Privacy Policy

Lupprians is committed to maintaining customer privacy and maintaining the security of any personal data which we receive from you and retain on your behalf.

We are committed to responsible data management and subscribe to the principles of data protection legislation in the United Kingdom.
We shall only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to ship your products, provide service and support, and share product, service and news with you.
Who we are

In this Privacy Policy references to "Lupprians" "we" and "us" are to: Lupprians Limited with registered office address at Keiler House, Challenge Road, Ashford, Middlesex, TW15 1AX

What information we collect and how

Any personal information we collect from you either via this website, email, telephone or alternate electronic or paper communication will be used in accordance with the United Kingdom Data Protection Act 1998 and other applicable laws.
The information we collect may include:

(i) Any personal details you submit, such as name, address, email address, etc. This is used for processing your shipments and subscription for Lupprians services. It will be used only to enable us and our agents or contractors to provide service to you and Lupprians will seek to ensure the information is used only in connection with these services with all information treated in a confidential manner. Information collected will not be for Sale to any third parties.

(ii) Your computer system information including type and IP address (this is your computer's individual identification number) which may be automatically logged by our web server.

(iii) Session information when using our website is stored in Cookies; these are used to ensure the correct data is extracted from the database when using our interactive systems.

(iv) We may publish an email newsletter (ezine) or otherwise communicate with you electronically and conduct customer surveys but we shall not sell our 's email addresses.

Your rights
(i) You can ask us to update or remove your personal information by writing to us at our head office address above. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

(ii) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for 11 Pounds, 13 Euros or 16 US Dollars payable to Lupprians Ltd to cover our administration costs.